Entergy Warns of Energy Bill Scams

Entergy Louisiana reminds customers to be wary of a scheme whereby the con artist calls and tells the customer their electric bill payment is past due, and that service will be disconnected if payment isn’t made. Frequently the scammer directs the customer to transfer funds through “MoneyPak”, “Green Dot” or other third party card or transfer system.

While you may pay your Entergy bill by phone or credit card, it is ONLY through BillMatrix, a third-party vendor Entergy uses use for this purpose.

You should never give your personal information to strangers. If a call sounds suspicious, call 1-800-ENTERGY (1-800-368-3749) to speak with an Entergy customer service representative.

If you believe you are a victim of this scam, you should notify the proper authorities, such as the local police or the state attorney general’s office.